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Return & Refund Policy
We respect the privacy of our users and strictly following the Personally Identifiable Information (PII). As per PII, as mentioned in US privacy law and information security information can be used on its own or other information to contact, locate or identify any individual in any context.
Kindly go through our privacy policy you will surely understand that how we get, use, secure or handle your personal information in accordance with our website.
What personal information do we collect from the people that visit our blog, website, or app?
In order to purchase our product or by registering on the website you may be asked to enter your name, email address, mail address, phone number, credit card information, or other details to use website functions easily.
When do we collect your information?
We collect your information when you order or enter information on the website.
Use of your information?
When you place an order, register on website, sign-up for newsletter, website visit, survey fill-up and while running any marketing campaign.
- For better user-experience over website to get your
- To get ratings and review about our services or products.
- To follow up (phone inquiries, live chat or email).
Protection to Customer information?
We have in-house tech team of website developer to make it more secure, and easy to use. We respect customers privacy and information. We often do Malware Scanning to protect website against any virus, maleware etc .
We use standard security web-protocols. We assure you to secure confidential, private and all sensitive information like credit card etc is encrypted through because we use SSL (Secure Sockets Layer).
We don’t store any transactions infomation passsed through any gateway provide.
Use of Cookies:
We use cookies. The purpose of the computer cookie is to help the website keep track of your visits and activity. This isn’t always a bad thing. We use cookies to remember and process the items in your cart.
Why we use cookies:
- Mainly to remember and process the product in your shopping cart.
- Enhancing your user experience in regard of your interest for future visits.
- Keeping the track of online advertisement.
Third-party disclosure:
We strictly follows the Personally Indetifiable Information law so we don’t sell or transfer outside your information without any advance notice to users. However, we can pass other non-personal information to 3rd parties to run online advertisement, marketing campaigns etc.
Third-party links:
We might be offer 3rd party products or services on our website.
Google advertisement:
Here you can find out: https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google Advertising tools on our website.
We use the google advertisement following:
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- Remarketing
- DoubleClick Platform Integration
We follow the California Online Privacy Protection Act
CalOPPA see here at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
COPPA (Children Online Privacy Protection Act).
We do not specifically market to children under the age of 13 years old.
We collect your email address in order to:
- Passing any information, replying back to inquiries, or for any other information transfer.
- Processing orders and sending relevant information and update intimations etc.
- Transfer of information related to product and/or service.
In reference with CANSPAM, we agree to the following:
- Using any information which misleading users including emails etc.
- Identify the message as an advertisement in some reasonable way.
- 3rd party e-mail marketing services monitoring.
- Honor opt-out/unsubscribe requests quickly.
- Enabling users to unsubscribe email if they don’t like by using link mentioned in the bottom of email.
Contacting Us
We would like to help you at : [email protected] We would like to hear about you: + 1 (647) 917-0436
We love the shoppers and we have thousands of satisfied customers who are loving their 3D Crystals and we wish you too to love your crystal. Customer satisfaction is our top-most priority. At 3D crystals-on-us we would love to keep our terms fair to our all customers. We paid our attention to customer’s dissatisfaction due to any reason.
Our return policy is as follows:
- If you receive a defective product on arrival i.e. damaged crystal or objective problem. In this case, send us the proof in the form of any picture within 24 hours of receiving your order. Our team will handle the issue and create a new one for you. Additionally, you have to return back the original crystal back to us to get the new one.
- We’re trusted for more than 15 years in this business, and we have handled customer service matters very fairly. You’re at the right place to purchase, shop without any hassle.
Important: Cancellation/photo change policy
- In case you want to cancel the order and we grant the first 10 minutes of placing your order, then we’ll initiate a full 100% refund.
- As fulfilling the needs of customers on time we usually start working right onwards getting orders from you thus canceling your order after 10 minutes, you will only eligible to get a refund of less than $25.
- In case if your product hasn’t shipped out yet and you need to cancel the order, then you will only get a 50% refund.
- In case you want to change your photo on crystal, we need to redo your project with the new image, and that will cost $25. Please note, this only applies if the product isn’t laser-ether yet.
- 3D Crystals are custom and personalized products and due to the product nature, once if your order will ship then we cannot refund the orders.
We hope you understand that being a custom product we start immediately working on your crustal so it starts costing us including our artist and laser-technology cost and thus it’s mandatory for us to follow cancellation/photo change/refund policy.
Shop tension-free and with trust with 3dcrystalsonus.com
We’re always happy to help you: [email protected]